Answer the following question in your discussion post, then comment on your classmates posting (at least 2).
Describe a negative customer service experience you have had with a company and your likeliness of doing business with that company again in the future.
What are the implications of a company providing poor customer service?
OR
Describe a positive service experience you have had with a company and your impression of that business.
What are the implications of a company providing good customer service?

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